Indonesia

Notice:

We would like to inform you that the transfer of Citibank's consumer banking business to UOB Indonesia has been completed on November 18, 2023.

All data pertaining to customers with active account at the time of closing has been transferred to UOB Indonesia.

For any further enquiries, please visit the nearest UOB Indonesia branch, or call UOB Contact Centre at 14008, or you may also e-mail to UOBCare@uob.co.id.

Further information on UOB Indonesia: go.uob.com/citi-faq

Proud to be part of our client's financial growth journey.

We have been in Indonesia for over half a century. Our deep-rooted presence and experience, makes us a reliable global partner that understands the needs of our local clients. Our teams, products and services facilitate economic activity, enable growth and open opportunities across the region.

Country

Batara Sianturi

Citi Country Officer, Indonesia

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Media

Puni A. Anjungsari

Country Head of Corporate Affairs

puni.anjungsari@citi.com

Addresses

Citibank Tower

SCBD, Lot 10

Jl. Jend. Sudirman Kav 52-53

Jakarta 12190, Indonesia

www.citibank.co.id

Careers at Citi Indonesia

View Open Roles

History of Citi Indonesia

2021

As part of its strategy refresh, Citi announced its plan to exit its retail banking business in 13 markets.Citi Indonesia will continue to operate as it does today through the Institutional Clients Group (ICG) where it offers TTS (Treasury and Trade Solutions), MSS (Markets and Securities Services/ Custodian), BCMA (Banking Capital Market Advisory), CCB (Citi Commercial Bank) and Capital Market Services through PT. CSI (Citigroup Sekuritas Indonesia).

Award

The Asset

2024 Digital Bank of the Year
2024 Best Bank for Sustainable Finance
2024 Best Bond Adviser - International
2024 Best Green Bond - Geothermal Energy
2024 Best Convertible Bond
2021 Best Bank - Global in Indonesia
2021 Best Corporate and Institutional Adviser – Global in Indonesia
2021 Best Bond in Indonesia
2021 Best Sustainability Bond in Indonesia
2021 Best Rights Issue in Indonesia
2021 Best Quasi-Sovereign Bond in Indonesia
2021 Best Bank Capital Bond in Indonesia
2021 Best M&A Deal in Indonesia
2021 Digital Bank of the Year - The Asset Triple A Digital Awards

Infobank

2021 Best ATM Conventional Bank - Infobank Banking Service Excellence Awards
2021 Best CEO

Global Finance

2021 World’s Best Corporate-Institutional Bank

Finance Asia

2021 Best International Bank in Indonesia - Finance Asia Country Awards 2021

SWA Magazine

2021 Best Company for Creating Leaders from Within
2021 Best CEO with Distinction

Asia Money

2021 Best International Bank in Indonesia - 2021 Asia Money Best Bank Awards

Further Information

Nama, Alamat dan Kontak Kantor Pusat

PT. Citigroup Sekuritas Indonesia
Citibank Tower Pacific Century Place, Lantai 10 SCBD Lot 10, Jl. Jend Sudirman Kav 52-53 Jakarta Selatan – 12190
Telepon: (021) 2924 9209
Fax: (021) 5797 3514

Riwayat Singkat Perusahaan Efek

PT. Citigroup Sekuritas Indonesia (“PT CSI”) didirikan pada tanggal 3 Juli 1989 berdasarkan Akta Notaris Kartini Muljadi, S.H., No. 15, sebagai usaha patungan antara Citibank Overseas Investment Corporation, Amerika Serikat dengan mitra usahanya dari Indonesia.

PT CSI adalah perusahaan efek yang melakukan kegiatan usaha sebagai penjamin emisi efek dan penyedia hasil riset, sesuai dengan izin usaha sebagai penjamin emisi efek dari Ketua Badan Pengawas Pasar Modal (“Bapepam”)*) berdasarkan Surat Keputusan Nomor KEP-235/PM/1992 tanggal 2 Mei 1992.

*) Bapepam telah berubah menjadi Badan Pengawas Pasar Modal dan Lembaga Keuangan, dan kemudian pada tanggal 31 Desember 2012 pengawasan terhadap kegiatan pasar modal telah diambil alih oleh Otoritas Jasa Keuangan berdasarkan Undang-undang Nomor 21 tahun 2011 tentang Otoritas Jasa Keuangan.

Profil Direksi dan Dewan Komisaris

Julius Soesantio
Direktur Utama, Head of Underwriting

Julius Soesantio bergabung dengan PT CSI sejak Juli 2011 sebagai Kepala ICG In-Country Production Support . Julius sudah memiliki lebih dari 20 tahun pengalaman di bidang Information Teknologi dan berbagai proyek dan industri dan 10 tahun di Industri Pasar Modal. Sejak tahun 2020 Julius ditunjuk sebagai Direktur Operations dan Teknologi PT CSI, dan kemudian pada tahun 2022 ditunjuk sebagai Direktur Utama, sekaligus membawahi departemen Underwriting/Penjamin Emisi Efek.

Ferry wong
Direktur, Head of Equity Research

Ferry Wong adalah Direktur dan Kepala Riset Indonesia untuk Riset dan Analisis Investasi PT CSI. Ferry bertanggung jawab untuk mendorong riset strategi ekuitas PT CSI serta cakupan sektor otomotif, media, batubara, dan kapitalisasi kecil / menengahBeliau bergabung dengan PT CSI sejak Agustus 2011 dari Macquarie Securities di mana beliau menjadi Managing Director dan Kepala Riset Indonesia sejak April 2008. Ferry bergabung bersama BNP Paribas Securities sebagai analis riset di tahun 1997-2008, sebelum mengambil peran sebagai Direktur dan Kepala Riset untuk Indonesia sejak 2004. Beliau secara konsisten menjadi salah satu analis teratas di Indonesia berdasarkan Institutional Investors Survey selama periode 2000-2018.
Ferry memegang gelar sarjana di bidang Keuangan & Akuntansi dari University of Wisconsin dan gelar Master di bidang Keuangan dan Strategi dari University of Pittsburgh, Amerika Serikat.

Direksi dan Pegawai yang memiliki ijin WPEE dan WPPE

Nama	Nomor Izin
Felicia Asrinanda Barus	Kep-17/PM.212/WPPE/2017
Felicia Asrinanda Barus	Kep-112/PM.21/PJ-WPPE/2016
Felicia Asrinanda Barus	Kep-21/PM.212/PJ-WPEE/2017
Ferry Wijaya Wong	Kep-35/PM.212/PJ-WPEE/2016
Ferry Wijaya Wong	Kep-1058/PM.211/PJ-WMI/2016
Julius Soesantio	Kep-1825/PM.212/WPPE/2016
Julius Soesantio	Kep-14/PM.212/WPEE/2022
Stefan Darmawan	Kep-3062/PM.212/WPPE/2016
Wati Wahjuni Iskandar	Kep-3493/PM.212/WPPE/2016

Pengumuman

PT CSI Trading Closure Announcement

Laporan Keuangan Berkala

SUBMISSION CHANNELS

VERBAL

Client complaints can be made verbally by contacting the following numbers:

CFU (Client Facilitation Unit) Hotline: +62 21 29961732 for pre-transaction complaints
CS (Citiservice) Citiservice Indonesia Hotline: +62 21 29961700/1500983 for post transaction complaints
Commercial Card Program Administrator to Hotline: 622129961744 (24/7) or Commercial Card Holder to Hotline: 1500295 /62-21-29961755 / 08001222273 (toll free)

WRITTEN

Client complaints can be made in writing via email to:

CFU (Client Facilitation Unit) cfu.indonesia@citi.com
CS (Citiservice) citiservice.indonesia@citi.com
Commercial Card commcard.indonesia@citi.com

HANDLING PROCESS

Citibank Client Complaint Handling Guidelines:

Submission - Client submits complaint through available channels.
Record - The bank system automatically records complaint and provides date and registration number.
Verification - Bank officer verifies client.
Investigation - Bank officer receives and investigates on complaints.
Completion - Bank officer provides resolution to client. If the client agrees with the resolution, then the complaint is considered as closed. However, in the event that client does not accept the provided resolution, client has the option to request resolution through mediation.
Mediation - If the client does not accept the provided resolution, a mediation can be continued with the Regulator or LAPS-SJK or other

Required information that needs to be submitted:

Client identity, such as name, account number and user ID.
The type of services/Payment System used.
The evidence of use of services/Payment System, such as copy of transfer application, copy of payment instruction, copy of bank statement, copy of credit/ debit advice, and/ or other evidence.
Transaction date or date of an event related to complaint
The content/context of the complaint

SUBMISSION REQUIREMENTS

VERBAL

Must be filed by the client
Verified client
Cannot be represented

WRITTEN

Must be filed by the client
Verified client
Client can be represented by providing valid ID and power of attorney

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Indonesia

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Further Information

Nama, Alamat dan Kontak Kantor Pusat

Riwayat Singkat Perusahaan Efek

Profil Direksi dan Dewan Komisaris

Julius Soesantio
Direktur Utama, Head of Underwriting

Ferry wong
Direktur, Head of Equity Research

Direksi dan Pegawai yang memiliki ijin WPEE dan WPPE

Laporan Keuangan Berkala

SUBMISSION CHANNELS

HANDLING PROCESS

SUBMISSION REQUIREMENTS

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Indonesia

Notice:

Proud to be part of our client's financial growth journey.

Country

Quick Links

Media

Addresses

Careers at Citi Indonesia

History of Citi Indonesia

Award

The Asset

Infobank

Global Finance

Finance Asia

SWA Magazine

Asia Money

Further Information

Board of Directors

Contact Us

PT. Citigroup Sekuritas Indonesia

Citibank Client Complaint Submission Procedure

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