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Citi was the first foreign established in Algeria

Our presence in Algeria is a clear demonstration of the Algerian government's determination to attract foreign investment and to direct the national economy increasingly towards foreign markets. We have had a significant involvement in Algeria for many years in areas such as correspondent banking, trade finance and corporate finance. As a reflection of the importance of this relationship, a representative office was established in Algiers in 1991, and in 1997 we were the first foreign institution to apply for and obtain a commercial banking license. Our full-fledged branch opened for business in 1998.

Algeria

Global Finance Magazine

Latin Finance

Euromoney Magazine

Opens branch in Buenos Aires, the first branch of an American Bank beyond the US frontiers.

Citi introduces the first credit card in the local market, Citicard.

Citi creates Citibank On Line, connectable via modem.

Citi launches Paylink, the first service for corporate vendors’ payments.

Citi launches Citigold, the first exclusive brand for high-affluent segments.

Citi Argentina creates  CitiConnect, a web site for our corporate clients’ vendors.

Citi creates Women, the first financial product especially devised for feminine customers.

Citi decides to concentrate resources on Corporate and Investment Bank, and sells Consumer Bank in South America.

Keep Exploring

Citi provides its global expertise to institutional, commercial, and corporate clients in Argentina.

Since its founding in 1914, Citi Argentina has focused its resources on becoming the best Institutional Clients Group bank in the country. With a network of 9 corporate branches and more than 1,300 clients, including Argentina's largest companies, Citi is known for its cutting-edge technology solutions and close client relationships. The award-winning franchise Citi Argentina's dedicated professionals specialize in offering services that combine local solutions on global platforms and delivering the worldwide capabilities that our clients expect. 

Argentina

The National City Bank applies to open a branch in Australia.

The National City Bank opens a representative office in Australia.

Industrial Acceptance Corporation (Australia) forms in Australia.

First National City Bank acquired 21.7% of Industrial Acceptance Corporation in Australia.

Citicorp Australia Holdings formed and acquired 100% of Industrial Acceptance Corporation.

Citibank commenced operations in New Zealand.

Citibank granted full banking licence in Australia.

Official opening of Citigroup Centre at 2 Park Street Sydney by Australian Federal Treasurer the Honorable Peter Costello, MP

Citi celebrates its 200th anniversary as a bank.

Citi and Bell Potter sign Memorandum of Understanding for an Australian distribution agreement.

Citi completes sale of Australian consumer bank business to National Australia Bank.

Careers at Citi Australia

Citi is Australia’s preeminent banking partner for corporate, investor and public sector clients with cross-border needs.

As part of one of the world's largest financial services companies with a presence in nearly 100 countries, Citi Australia has been providing financial services to Australian corporations, institutions and governments for more than 30 years. Recognised for its innovative range of global products and services, Citi today counts more than one thousand local corporate and institutional clients as valued customers.
Citi's Institutional Clients Group includes banking, capital markets and advisory, markets and securities services, treasury and trade solutions and the commercial bank. It is one of the few financial groups in Australia with a full range of services and the ability to tap capital and expertise around the world.

Further Information

Australia

Careers at Citi Austria

Citi provides financial services to Austrian clients throughout the world

Citi has had a presence in Austria since 1970 offering corporate and investment banking services.

Our employees serve major corporations, financial institutions and public sector clients around the globe, as well as multinational subsidiaries operating in Austria.

The Vienna office provides wholesale banking services only.

Austria

Global Finance

Citi began operating in the Bahamas in 1960 as First National City Bank of New York and First National City Trust Company (Bahamas) Limited. •	Activities included offshore Euro Dollar deposits, limited local retail banking and the Trust business (Fiduciary services)

In 1972, Citi moved into a Citi owned building in Oakes Field. A branch was maintained downtown.

In 1976, the entities changed their names to Citibank N.A. and Cititrust (Bahamas) Limited respectively.

In 1987, Citibank implemented a full service consumer bank business.

In 1994, Citi established a local presence in Latin American Investment Bank Bahamas Limited to support offshore activity booked in Bahamas entities.

In 2001, Citibank closed its consumer bank business and the same year opened a niche corporate bank business supported from the Trinidad hub.

In 2010, Citibank opened a mini branch at Thompson Boulevard to service the cash needs of its domestic clients.

Citi established operations in the Bahamas in 1960

Citi® established operations in The Bahamas in 1960 and for more than 50 years has provided Corporate and Investment Banking services in the country. Over the course of its history in The Bahamas, Citi has been involved in major project financing within the country, in the public infrastructure, telecommunications, and power sectors. Citi also provides transactional banking through its award-winning internet banking platform, CitiDirect®, as well as its foreign exchange platform CitiFX Pulse®.

Bahamas

Citi Bahrain recently launched its call center, which provides services to more than 200,000 customers today in Bahrain and across the region on a 24x7 basis. In addition to addressing customer service requests, the call center has a specialized sales fulfilment desk set up to handle customer needs for other products and services that Citi offers.
In 1996, Citi became the first international institution to set up a separately capitalized Islamic bank - Citi Islamic Investment Bank ("Citi Islamic"), based in Bahrain. Citi Islamic's core business is to offer innovative Islamic financing and investment products and services to its clients across the globe.

For more than 45 years, Citi Bahrain has played an active role in the financial sector of Bahrain as well as the Middle East.

Citi Bahrain is a leading player in Corporate & Investment Banking, Consumer Banking and Islamic Banking. Our clients include global multinationals operating in Bahrain, Bahraini corporates and financial institutions, public sector corporations and individuals. Our products and services for institutional clients include financing, capital markets, advisory, hedging, investments, trade and cash management. The consumer banking arm of Citi that was launched in 1989 is considered a leader in the local credit card market and is a major provider of personal loans and wealth management products.


Bahrain

American Chamber of Commerce, Bangladesh

Citi Bangladesh provides award winning services and solutions to the Institutional Clients Group (ICG).

Citi has a strong presence in Bangladesh since its inception in 1987. We offer support to global multinational companies, local corporates, financial customers and public sector clients with cash management, trade services, agency and trust, and direct custody and clearing solutions.

Bangladesh

Enabling Growth and Economic Progress in Belgium since 1919

Citi Belgium’s Institutional Clients Group (ICG) provides comprehensive financial solutions to its corporate and institutional clients in Belgium, which include major companies, financial institutions, public entities and subsidiaries of foreign multinational companies.

Belgium

Careers at Citi Brazil

Citi is a leading bank for Brazil’s institutional clients for more than 100 years.

Since its establishment in 1915, Citi Brazil offers a broad range of banking services to corporate, institutional and ultra-high-net-worth clients and is known for its high-quality standards and pioneering attitude in creating financial products and services. Citi has contributed to Brazil's growth by channeling investment into the country's infrastructure and private industries, and also serving as the financial advisor to major companies. 

Brazil

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Careers at Citi Bulgaria

Citi has been present in Bulgaria since November 1998, when we opened a representative office. 

Since July 2000, Citi Bulgaria has been a full-service corporate and investment financial center.

Bulgaria

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Further information

C158830-195092 Joshua Test

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C158830-200341 Location

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C158830-204359 Location Test

Citi has had a presence in Cameroon since 1997 and currently operates though its two branches in Douala and Yaoundé.

In Cameroon, Citi is the key banking partner for more than 180 corporate and public sector clients, offering a range of banking services that include cash management, liquidity management, trade services, trade finance, treasury services, corporate finance, lending and securities services. Citi was the first bank to introduce its integrated e-banking platform CitiDirect® for multicurrency payments and account management, in addition to introducing its live FX platform, CitiFX® Pulse. Through its global network, Citi is well positioned to help Cameroon tap international capital markets.

Cameroon

LinkedIn

Canada’s Top 100

First National City Bank of Canada opens in Montreal and Toronto 

Opening of Calgary office to focus on oil and gas clients

Sale of consumer branches to  Canada Trust

Opening of new Consumer Group Centres in London,ON and Mississauga

Divestiture of Canadian MasterCard portfolio ----- Closure of Canadian  retail bank

Technology Development Centre established in Mississauga (Toronto)

Français

Quick Link

With roots in Canada dating back to 1919, Citi is one of the country’s largest and longest-serving foreign banks. 

With roots in Canada dating back to 1919, Citi is one of the country’s largest and longest-serving foreign banks. With offices in Vancouver, Calgary, Montreal, Toronto and Mississauga, Citi's key strategic focus in Canada is to serve clients through Citi Banking, Capital Markets and Advisory; Citi Commercial Bank; Citi Markets; Citi Securities Services; Citi Treasury and Trade Solutions; Citi Private Bank and Citi Cards Canada.

Citi Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements of the&nbsp;Accessible Canada Act (ACA), Accessible Canada Regulations, Accessibility for Ontarians with Disabilities Act and the Integrated Accessibility Standards Regulation.
Our <a href="/rcs/citigpa/storage/public/Canada/Citi-Canada-Accessibility-Plan-2023.pdf" target="_blank" rel="noopener" data-link-source="tiny">Citi Canada Accessibility Plan</a> outlines the actions that Citi Canada will put or has put in place to improve opportunities for people with disabilities.
Learn more about our <a href="/rcs/citigpa/storage/public/Canada/CITICANADA-WEBSITE-AODA-CUSTOMER-SERVICE-POLICY-January-2024-ENG.pdf" target="_blank" rel="noopener" data-link-source="tiny">Accessible Customer Service Policy: Providing Goods and Services to People with Disabilities</a>.
<h2>Feedback Process</h2>
We are constantly looking for ways to improve. We welcome all feedback, including feedback provided anonymously, regarding the manner in which we are implementing our Accessibility Plan or regarding barriers encountered by our employees or other persons that deal with Citi Canada. To provide feedback, please refer to the General section on the first page of the Citi Canada Accessibility Plan for details on how to forward your comments and suggestions.
<h2>Accessible Formats and Communication Supports</h2>
Citi Canada is committed to providing information and communications in an accessible manner to people with disabilities at a cost that is no more than the regular cost charged to other persons. An accessible format or communication is a method of presenting information in a specific format in order to remove potential barriers to accessing and understanding information. Citi Canada understands that people with disabilities may require methods other than standard print to access information and are committed to providing accessible information and communication supports to our customers. Citi Canada offers, large text, Braille, audio format, and electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities. To request an accessible format document, please refer to the General section on the first page of the Citi Canada Accessibility Plan for contact details of the individual who can assist you with your request.

Accessibility

<h2>CITIBANK CANADA</h2>
<a href="https://www.cdic.ca/your-coverage/protecting-your-deposit/?logo=1" target="_blank" rel="noopener" data-link-source="tiny"><img style="display: block; margin-left: auto; margin-right: auto;" src="/rcs/v1/media/citigpa/akpublic/storage/retrieveMediaFile/6515e61260e7fb0bddd69173.png" alt="logo_cdic.png/" width="100"></a>
Deposit Product List The following instruments and/or products are deposits eligible for deposit insurance from the Canada Deposit Insurance Corporation, subject always to maximum coverage limitations as outlined in their brochure "<a href="https://www.cdic.ca/wp-content/uploads/cdic-abbreviated-brochure-en.pdf?ieNocache=824" target="_blank" rel="noopener" data-link-source="tiny">Protecting Your Deposits</a>" and provided they are payable in Canada:
<table style="border-collapse: collapse; width: 100%; height: 276px;" border="1"><caption>&nbsp;</caption>
<tbody>
<tr style="height: 36px;">
<th style="width: 24.6887%; text-align: center; height: 36px; background-color: #ecf0f1;" scope="row">Chequing/ Savings/ Other Accounts</th>
<th style="width: 24.6887%; text-align: center; height: 36px; background-color: #ecf0f1;" scope="row">Outstanding Payment Items</th>
<th style="width: 24.6887%; text-align: center; height: 36px; background-color: #ecf0f1;" scope="row">Term Deposits</th>
<th style="width: 24.6887%; text-align: center; height: 36px; background-color: #ecf0f1;" scope="rowgroup">Deposits Not Directly Available to Customers</th>
</tr>
<tr style="height: 240px;">
<td style="width: 24.6887%; text-align: center; height: 240px;">
Wholesale Current Accounts
Canadian Dollar Preferred Investment Account
United States Dollar Preferred Investment Account
United States Dollar Savings Account
Other Foreign Currency Account
</td>
<td style="width: 24.6887%; text-align: center; height: 240px;">
Bank Drafts
Certified Cheques
Unclaimed Cheques&nbsp;
</td>
<td style="width: 24.6887%; text-align: center; height: 240px;">
Term Deposits
Time Deposits
Wholesale Term
Deposits
</td>
<td style="width: 24.6887%; text-align: center; height: 240px;">
Suspense Accounts
Items in Transit
</td>
</tr>
</tbody>
</table>
 Trade Name List Citibank Canada operates under the following trade names: Citi, Citi Canada, Citi Private Bank, CPB.
**For further information, please contact CDIC at 1-800-461-2342**
CITIBANK N.A., CANADIAN BRANCH
NOTICE
Deposits with Citibank, N.A., Canadian branch are not insured by the Canada Deposit Insurance Corporation

Canada Deposit Insurance Corporation

Citigroup Global Markets Canada Inc. (&ldquo;CGMCI&rdquo;) is a member of the <a href="https://www.ciro.ca/" target="_blank" rel="noopener" data-link-source="tiny">Canadian Investment Regulatory Organization (CIRO)</a> and the <a href="/rcs/citigpa/storage/public/Canada/39649_Citigroup_EN_eBro_AODA.pdf" target="_blank" rel="noopener" data-link-source="tiny">Canadian Investor Protection Fund (CIPF)</a>. CGMCI is registered as an Investment Dealer.
Should you require additional information about the way in which orders are handled, please refer to Citi&rsquo;s <a href="/rcs/citigpa/storage/public/Canada/Order_Handling-Execution_EN_AL_2023.pdf" target="_blank" rel="noopener" data-link-source="tiny">Order Handling Policy</a>.
For additional information regarding filing a complaint please read <a href="https://www.iiroc.ca/investors/how-make-complaint/complaint-and-inquiry-submission-secure-form" target="_blank" rel="noopener" data-link-source="tiny">Complaint and Inquiry Submission- Secure Form</a> published by <a href="https://www.ciro.ca/" target="_blank" rel="noopener" data-link-source="tiny">Canadian Investment Regulatory Organization (CIRO)</a>.
NOTICE
Deposits with Citibank, N.A., Canadian branch are not insured by the Canada Deposit Insurance Corporation
<img src="/rcs/v1/media/citigpa/akpublic/storage/retrieveMediaFile/6577655da19b486bcd1f94f0.png" alt="Canadian_Investment_Regulatory_Organization_CIRO_ENG.png/" width="400">
<img src="/rcs/citigpa/storage/public/Canada/CIPF_en.jpg" alt="Logo for CIPF" width="165" height="107">
&nbsp;

 Citigroup Global Markets Canada Inc.

In compliance with the Support Orders and Support Provisions (Banks and Authorized Foreign Banks) Regulations, Citibank Canada has designated the following offices for the service of enforcement notices in respect of the below noted provinces.
Alberta Citibank Canada Eighth Avenue Place 525 &ndash; 8th Avenue SW, Suite 4000 Calgary, Alberta T2P 1G1
British Columbia Citibank Canada 550 Burrard Street, Bentall 5, Suite 1228 Vancouver, BC V6C 2B5
Ontario Citibank Canada 123 Front Street West, Suite 1900 Toronto, Ontario M5J 2M3
Quebec Citibank Canada 1501 McGill College Avenue, 15th floor Montr&eacute;al (Qu&eacute;bec) H3A 3M8

Family Maintenance Support Orders and Support Provisions

Our goal is to maintain your trust and confidence when handling personal information about you.
You Have Choices: As a Citi&trade; Canada customer, you have the opportunity to make choices about how personal information about you may be shared. As you consider this, we encourage you to make choices that enable us to provide you with quality products and services that help you meet your financial needs and objectives.
Security Of Personal Information: The security of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.
The Citi Canada Privacy of Personal information Statement (the Privacy Statement) describes how we collect and use your information, how it may be shared and with whom, our security practices and your privacy choices. To view the Privacy Statement, click on the Privacy of Personal Information Statement PDF below.
If you have any questions, concerns or a complaint about privacy, confidentiality or the handling of personal information, please let us know. You may contact us by phone, mail or email as noted below. If forwarding written correspondence* please include your full name, address and telephone number.
Telephone: Please contact the office that you deal with or visit the Privacy Statement for a list of toll-free numbers for the various Citi Canada businesses.
Mail: Chief Privacy Officer, Citi Canada Quebec Data Protection Officer, Citi Canada 123 Front Street West, Suite 1600 Toronto, Ontario M5J 2M3 Phone: 1-888-245-1112; Toronto 416-947-4122 Email: <a href="mailto:canada.privacy.office@citi.com" target="_blank" rel="noopener" data-link-source="tiny">canada.privacy.office@citi.com</a>
If, after contacting us, you do not feel we have adequately addressed your concerns you may contact:
The Office of the Privacy Commissioner of Canada Toll-free Telephone: 1-800-282-1376 Mail: 30 Victoria Street, Gatineau, QC K1A 1H3 Fax: 819-994-5424 Visit: <a href="http://www.priv.gc.ca/en/report-a-concern" target="_blank" rel="noopener" data-link-source="tiny">www.priv.gc.ca/en/report-a-concern</a>
*Please be advised that any information sent via email is not considered secure and privacy cannot be ensured. Therefore, we ask that you not include any confidential information such as bank account numbers, credit card numbers, or other account details.
<a href="/rcs/citigpa/storage/public/Canada/Privacy-Personal-Info-Statement.pdf" aria-label="Privacy" data-event-category="Link" data-event-action="Open" data-link-source="tiny"><img style="box-sizing: border-box; background-repeat: no-repeat; width: 27px; height: 28px; margin-right: 8px; vertical-align: bottom;" src="/rcs/citigpa/storage/public/PDF.svg" alt="Privacy"></a> <a style="font-weight: 400; font-size: 20px; line-height: 26px;" href="/rcs/citigpa/storage/public/Canada/Citi-Canada-Privacy-Personal-Information-Statement-Sept 2023.pdf" target="_blank" rel="noopener" aria-label="Privacy" data-event-category="Link" data-event-action="Open" data-link-source="tiny">Privacy of Personal Information Statement</a>

Privacy Statement

The Bank Act requires banks to inform customers and the public in plain language that certain conduct by its employees is illegal. To comply with the law, Citibank Canada and its wholly-owned subsidiaries and Citibank, N.A., hereafter referred to as "Citibank", have created this web page explaining the conduct that is prohibited and how to contact us if you have any questions, complaints or concerns.
<hr>
What Conduct is Prohibited? The Bank Act prohibits the bank engaging in certain conduct. It is against the law to:
<ul>
<li style="font-family: Citi-Sans-Text-Regular;">impose undue pressure on a person, or coercing a person, for any purpose;</li>
<li style="font-family: Citi-Sans-Text-Regular;">engage in coercive tied selling; or</li>
<li style="font-family: Citi-Sans-Text-Regular;">take advantage of a person.</li>
</ul>
 What is Coercive Tied Selling? The Bank Act prohibits a bank from practicing coercive tied selling which involves a bank imposing undue pressure on or coercing a person to obtain a product or service from a particular person, including the bank and any of its affiliates, as a condition for obtaining another product or service from the bank. You cannot be unduly pressured to buy a product or service that you don't want, from a bank or one of its affiliates, to obtain another bank product or service.
Examples of Prohibited Conduct The following examples will help to explain prohibited conduct and what is not allowed.
<ul>
<li style="font-family: Citi-Sans-Text-Regular;">A banking representative suggests you open a new credit card. You refuse and provide a reason for not needing or wanting it. The banking representative continues to insist that you get the credit card and tells you it would help meet their sales target. You relent and agree to the credit card.</li>
<li style="font-family: Citi-Sans-Text-Regular;">Your bank's mortgage specialist tells you that you qualify for a home mortgage. However, you are also told that the bank will approve your mortgage only if you transfer your investments to the bank or its affiliates. You want the mortgage, but you do not want to move your investments.</li>
<li style="font-family: Citi-Sans-Text-Regular;">Your bank's credit officer tells you that you qualify for a Registered Retirement Savings Plan (RRSP) loan. However, you are also told that the bank will approve the loan only if you use the money to buy the bank's mutual funds. You want the loan, but you want to invest the money somewhere else.</li>
</ul>
All of the above practices are against the law since a bank cannot pressure, coerce or take advantage of you. If you qualify for a product, a banking representative is not allowed to excessively pressure you to buy another unwanted product or service as a condition of obtaining the product you want.
What is NOT Prohibited Conduct? Most businesses, including Citibank, look for tangible ways to show their interest in your business and appreciation for your loyalty. Sales practices, such as preferential pricing and bundling of products and services, offer potential and existing customers better prices or more favourable terms. These practices should not be confused with prohibited conduct under the Bank Act. Many of these practices will be familiar to you in your dealings with other businesses.
What is Preferential Pricing? Preferential pricing means offering customers a better price or rate on all or part of their business. For example, a shoe store offers a second pair of shoes at half price.
Similarly, a bank may be able to offer you preferential pricing - a higher interest rate on investments or a lower interest rate on loans - if you use more of its products or services. The following two examples will help to explain preferential pricing in banks.
<ul>
<li style="font-family: Citi-Sans-Text-Regular;">After approving your application for a home mortgage from the bank, your bank's mortgage specialist tells you that this mortgage would be available at a lower interest rate if you transferred your investments to the bank or its affiliates.</li>
<li style="font-family: Citi-Sans-Text-Regular;">After approving your application for an RRSP loan, your bank's credit officer offers you a lower interest rate if you use the loan to buy the bank's mutual funds.</li>
</ul>
The above practices are acceptable. The approval of your mortgage and RRSP loan is not conditional on your taking another bank product or service. Rather you are offered preferential pricing to encourage you to give the bank more business.
What is Bundling of Products and Services? Products or services are often combined to give consumers better prices, incentives or more favourable terms. By linking or bundling their products or services, businesses are often able to offer them to you at a lower combined price than if you bought each product on its own. For example, a fast-food chain advertises a meal combination that includes a hamburger, fries and a drink. The overall price is lower than if you bought the three items separately.
Similarly, banks may offer you bundled financial services or products so that you can take advantage of package prices that are less than the sum of the individual items.
The following example will help to explain the bundling of bank products and services.
<ul>
<li style="font-family: Citi-Sans-Text-Regular;">You plan to open a bank account that charges you for individual transactions. The banking representative offers you a package of services that includes a comparable bank account, a safety deposit box and a credit card with no annual fee. The total price for the package is less than if you purchased each part of the package separately.</li>
</ul>
Bundling products in this way is permitted because you have the choice of buying the items individually or in a package.
How do we Manage our Credit Risk? To ensure the safety of their depositors, creditors and shareholders, banks must carefully manage the risk on the loans and credit cards they approve. Therefore the law allows us to impose certain requirements on borrowers as a condition for granting a loan - but only to the extent necessary for us to manage our risk.
The following example will help to explain how banks manage such risk.
<ul>
<li style="font-family: Citi-Sans-Text-Regular;">You apply for an operating loan for your business. To manage the risk associated with the loan, your bank requires your business to have an operating account with the bank as a condition for obtaining the loan.</li>
</ul>
The above example is legal and appropriate. Having your business' operating account at the bank allows your bank to assess possible risks associated with your business' cash flow and manage the risk associated with the loan.
At Citibank, our requirements for borrowers will be reasonable and consistent with our level of risk.
What is Our Commitment to You? We expect all employees at Citibank to comply with the law and not to engage in any type of prohibited conduct, including coercive tied selling practices or conduct that imposes undue pressure, coerces or takes advantage of another person. We urge you to let us know if you believe that you have experienced any of these prohibited practices in any dealings with us.
How Can You Contact Us? Please let us know if you have any questions, complaints or concerns about your dealings with Citibank:
Chief Compliance Officer/Senior Complaints Officer Citibank Canada 123 Front Street West, Suite 1600 Toronto, Ontario M5J 2M3 Phone: 1-888-245-1112
You may also contact OBSI or the FCAC as noted below.
Ombudsman for Banking Services and Investments (OBSI) 20 Queen Street West, Suite 2400 P.O. Box 8 Toronto, Ontario, M5H 3R3 Phone: 1-888-451-4519 Email: <a href="mailto:ombudsman@obsi.ca" target="_blank" rel="noopener" data-link-source="tiny">ombudsman@obsi.ca</a>
Financial Consumer Agency of Canada (FCAC) The FCAC is responsible for ensuring that all financial institutions comply with federal consumer legislation and will investigate any complaint that relates to a possible breach.
You may contact the FCAC in writing at 427 Laurier Avenue West, 5th Floor, Ottawa ON, K1R 1B9; by calling 1-866-461-3222 (English); 1-866-461-2232 (En Francais) or through its website at <a href="http://www.fcac-acfc.gc.ca" target="_blank" rel="noopener" data-link-source="tiny">http://www.fcac-acfc.gc.ca</a>.

Prohibited Conduct

July 27, 2023
Citi's Canadian Dollar PRIME Lending Rate is 7.10% per annum.
Citi's US Dollar PRIME Lending Rate is 8.50% per annum.
*&nbsp;Rates are subject to change without notice at any time.
Bank of Canada Overnight Rate: <a href="http://www.bankofcanada.ca/core-functions/monetary-policy/key-interest-rate/" target="_blank" rel="noopener" data-link-source="tiny">www.bankofcanada.ca/core-functions/monetary-policy/key-interest-rate/</a>

Rates

If you have a complaint or problem, please use the information below to contact the business group where your concern arose.
Banking, Capital Markets and Advisory Citibank N.A., Canadian branch, Citibank Canada 123 Front Street West, Suite 1900 Toronto, ON M5J 2M3 Telephone: 416-947-5500
Securities Services Citibank Canada 123 Front Street West, Suite 2000 Toronto, ON M5J 2M3 Telephone: 416-947-5325
Citibank Commercial Cards Citibank Canada, Citi Cards Canada Inc. PO Box 2053, Station B Toronto, ON M5J 2M3 Telephone: 1-888-834-2484
Treasury and Trade Solutions (Cash Management) Client Services Citibank N.A., Canadian branch, Citibank Canada 123 Front Street West, Suite 1800 Toronto, ON M5J 2M3 Telephone: 1-877-977-2484 or 416-947-4174 Option 4
Treasury and Trade Solutions (Spring by Citi) Client Services Citibank N.A., Canadian branch, Citibank Canada 123 Front Street West, Suite 1800 Toronto, ON M5J 2M3 Phone: +1 416 947 4177 Email:&nbsp;<a href="mailto:spring.support@citi.com" target="_blank" rel="noopener" data-link-source="tiny">spring.support@citi.com</a>
Private Banking Services Citi Private Bank, Citibank Canada and/or Citibank Canada Investment Funds Limited* 123 Front Street West, Suite 2000 Toronto, ON M5J 2M3 Telephone: 416-947-5300
*&nbsp;If you are a resident of Quebec, you may consider using the free mediation services offered by the&nbsp;Autorit&eacute; des march&eacute;s financiers.
Citigroup Global Markets Canada Inc.*** 123 Front Street West, Suite 1900 Toronto, ON M5J 2M3 Telephone: 416-947-5537
*** For additional information regarding filing a complaint with Citigroup Global Markets Canada Inc. please see <a href="https://www.iiroc.ca/investors/how-make-complaint/complaint-and-inquiry-submission-secure-form" target="_blank" rel="noopener" data-link-source="tiny">Complaint and Inquiry Submission- Secure Form</a>&nbsp;published by <a href="https://www.ciro.ca/" target="_blank" rel="noopener" data-link-source="tiny">Canadian Investment Regulatory Organization (CIRO)</a>
The Home Depot&reg; Consumer Credit Card** Citi Cards Canada Inc. 5900 Hurontario Street Mississauga, ON L5R 0B8 Telephone: 1-800-747-3787 (English or French), TTY: We accept 711 or other Relay Service&nbsp;
** Please note this business group does not fall under the jurisdiction of the Citibank Canada Senior Complaints Officer&rsquo;s Office. If you have escalated your concern to all levels within the business group and are still not satisfied with the resolution, you may contact the Office of the President, Citi Cards Canada. This office is the highest level of escalation available within Citi Canada for this business group.
By mail: Office of the President Citi Cards Canada Inc. 5900 Hurontario Street Mississauga, ON L5R 0B8
Telephone: 866-670-7270 Fax: 866-671-5919
If your concern remains unresolved after talking to one of the Telephone Representatives or Supervisors, you may elevate your concern to a Manager. If a Manager is not immediately available, the Representative can assist you in leaving a message and/or requesting further contact.
If you have escalated your concern to all levels within the business group and are still not satisfied with the resolution, you may contact the Citibank Canada Senior Complaints Officer. Please note: If your concern relates to The Home Depot credit card account, please contact the Office of the President for Citi Cards Canada as outlined above.
Citibank Canada Senior Complaints Officer
By mail: Citibank Canada Senior Complaints Officer 123 Front Street West, Suite 1600 Toronto, ON M5J 2M3
Telephone: 1-888-245-1112; Toronto 416-947-4122 E-mail:&nbsp;<a href="mailto:citicanadaseniorcomplaintsofficer@citi.com" target="_blank" rel="noopener" data-link-source="tiny">citicanadaseniorcomplaintsofficer@citi.com</a>
If you are not satisfied with the Citibank Canada Senior Complaints Officer's resolution of your complaint, you may contact the Ombudsman for Banking Services and Investments ("OBSI"). You have 180 calendar days from the date of the Citibank Canada Senior Complaints Officer's review to bring your complaint to OBSI.
Ombudsman for Banking Services and Investments
By mail: Ombudsman for Banking Services and Investments 20 Queen Street West, Suite 2400 P.O. Box 8 Toronto, Ontario M5H 3R3
Toll free telephone: 1-888-451-4519 Toll free fax: 1-888-422-2865 Toronto area telephone: 416-287-2877 Toronto area fax: 416-225-4722 E-mail:&nbsp;<a href="mailto:ombudsman@obsi.ca" target="_blank" rel="noopener" data-link-source="tiny">ombudsman@obsi.ca</a> Web site:&nbsp;<a href="http://www.obsi.ca" target="_blank" rel="noopener" data-link-source="tiny">www.obsi.ca</a>
For reasons of confidentiality and security, do not send confidential information such as account information or credit card number via email.
In the complaints handling process for Canadian financial institutions, including Citibank Canada and Citibank N.A., Canadian branch, the Financial Consumer Agency of Canada is responsible for ensuring that all financial institutions comply with federal consumer legislation and will investigate any complaint or concern that relates to a possible breach of that legislation.
You may contact the FCAC in writing at 427 Laurier Avenue West, 5th Floor, Ottawa ON, K1R 1B9; by calling 1-866-461-3222 (English); 1-866-461-2232 (En Francais) or through its website at <a href="https://www.canada.ca/en/financial-consumer-agency.html." target="_blank" rel="noopener" data-link-source="tiny">https://www.canada.ca/en/financial-consumer-agency.html.</a>

Resolving a Complaint 

Canadians are living longer, which can bring health, mobility, or cognitive changes that may impact their ability to bank.
Citibank Canada has adopted the <a href="https://cba.ca/Assets/CBA/Documents/Files/Article%20Category/PDF/vol-seniors-en.pdf?ieNocache=729" target="_blank" rel="noopener" data-link-source="tiny">Code of Conduct for the Delivery of Banking Services to Seniors</a>.
Important resources for Seniors provided by Citi include:
Accessibility- please see Accessibility section below under Further Information.&nbsp; Joint Deposit Accounts - please refer to our <a href="/rcs/citigpa/storage/public/Canada/citi-canada-poa-joint-account.docx" target="_blank" rel="noopener" data-link-source="tiny">Power of Attorney and Joint Deposit Account Frequently Asked Questions (FAQ)&nbsp;</a> 
Other important resources for Seniors:
<a href="https://cba.ca/9-ways-to-prevent-fraud" target="_blank" rel="noopener" data-link-source="tiny">9 ways to prevent fraud</a>
<a href="https://cba.ca/about-your-money-seniors" target="_blank" rel="noopener" data-link-source="tiny">About your money - Seniors</a>
<a href="https://www.antifraudcentre-centreantifraude.ca/index-eng.htm" target="_blank" rel="noopener" data-link-source="tiny">Canadian Anti-Fraud Centre - Recent scams and fraud</a>
<a href="https://www.justice.gc.ca/eng/rp-pr/cj-jp/fv-vf/eldfr-ainfr/eldfr-ainfr.html" target="_blank" rel="noopener" data-link-source="tiny">Elder Abuse - Financial Fraud by Strangers</a>
<a href="https://cba.ca/financial-abuse-what-you-need-to-know-and-where-to-get-help?l=en-us" target="_blank" rel="noopener" data-link-source="tiny">Financial Abuse - What you need to know and where to get help</a>
<a href="https://cba.ca/managing-debt" target="_blank" rel="noopener" data-link-source="tiny">Managing debt</a>
<a href="https://cba.ca/powers-of-attorney-bank-requirements" target="_blank" rel="noopener" data-link-source="tiny">Powers of Attorney Bank Requirements</a>
<a href="https://cba.ca/top-forms-of-financial-abuse" target="_blank" rel="noopener" data-link-source="tiny">Top forms of financial abuse</a>
<a href="https://www.canada.ca/en/employment-social-development/corporate/seniors/forum/fraud-scams.html" target="_blank" rel="noopener" data-link-source="tiny">What every older Canadian should know about: Fraud and scams</a>
Annual Report &ndash; Steps taken by Citibank Canada to support the principles set out in the Code of Conduct for the Delivery of Banking Services to Seniors:
<a href="/rcs/citigpa/storage/public/Canada/2022-AR-english.pdf" target="_blank" rel="noopener" data-link-source="tiny">2022</a> <a href="/rcs/citigpa/storage/public/Canada/2021-AR-english.pdf" target="_blank" rel="noopener" data-link-source="tiny">2021</a> <a href="/rcs/citigpa/storage/public/Canada/2020-AR-english.pdf" target="_blank" rel="noopener" data-link-source="tiny">2020</a>
&nbsp;

Resources for Seniors

The banking industry has developed and is committed to several voluntary codes designed to protect consumers.
<a href="https://cba.ca/Assets/CBA/Documents/Files/Article%20Category/PDF/vol-seniors-en.pdf?ieNocache=964" target="_blank" rel="noopener" data-link-source="tiny">Code of Conduct for the Delivery of Banking Services to Seniors</a> A code of conduct that sets out principles that apply to banks to guide them when they deliver banking products and services to Canada&rsquo;s seniors
<a href="https://cba.ca/voluntary-commitments-and-codes-of-conduct" target="_blank" rel="noopener" data-link-source="tiny">Code of Conduct for the Credit and Debit Card Industry in Canada</a> Code of conduct that sets principles for business practices related to the issuance and acceptance of payment cards and operation of payment card networks.
<a href="https://www.cba.ca/voluntary-commitments-and-codes-of-conduct" target="_blank" rel="noopener" data-link-source="tiny">Online Payments</a> Consumer and industry responsibilities related to the use of online payments systems in Canada.
<a href="https://www.cba.ca/voluntary-commitments-and-codes-of-conduct" target="_blank" rel="noopener" data-link-source="tiny">Principles of Consumer Protection for Electronic Commerce: A Canadian Framework</a> A guide to protecting customers in online transactions, developed with input from industry, government and consumer groups.
<a href="https://www.cba.ca/voluntary-commitments-and-codes-of-conduct" target="_blank" rel="noopener" data-link-source="tiny">Plain Language Mortgage Documents - Canadian Bankers Association Commitment</a> A commitment by Canada's banks to improve readability of residential mortgage documents.
<a href="https://cba.ca/voluntary-commitments-and-codes-of-conduct" target="_blank" rel="noopener" data-link-source="tiny">Commitment on Modification or Replacement of Existing Products or Services</a> Banks provide consumers with assurances related to the modification or replacement of existing products and services.
<a href="https://cba.ca/voluntary-commitments-and-codes-of-conduct" target="_blank" rel="noopener" data-link-source="tiny">Commitment to Provide Information on Mortgage Security</a> Banks that offer residential mortgages agree to provide consumers shopping for a mortgage loan with certain comparative information about collateral charge and conventional charge mortgages to help consumers choose the mortgage product that best suits their needs.
<a href="https://cba.ca/voluntary-commitments-and-codes-of-conduct" target="_blank" rel="noopener" data-link-source="tiny">Commitment on Powers of Attorney and Joint Deposit Accounts</a> Banks that accept Powers of Attorney from or open joint deposit accounts for clients agree to provide clients with certain information to help clients understand the implications of using them.
<a href="/rcs/citigpa/storage/public/Canada/citi-canada-poa-joint-account.docx" target="_blank" rel="noopener" data-link-source="tiny">Power of Attorney and Joint Deposit Account&nbsp;</a><a href="/rcs/citigpa/storage/public/Canada/citi-canada-poa-joint-account.docx" target="_blank" rel="noopener" data-link-source="tiny"> FAQs</a>
For more details on these Voluntary Codes of Conduct and Public Commitments, please contact the Citi office that you deal with.
The Financial Consumer Agency of Canada (FCAC) oversees adherence to these Voluntary Codes of Conduct and Public Commitments. You may contact the FCAC as noted below.
Mailing Address: Financial Consumer Agency of Canada 427 Laurier Ave. W., 5th floor Ottawa ON, K1R 1B9 Phone: 1-866-461-3222 (English) 1-866-461-2232 (En Francais) Website: <a href="https://www.canada.ca/en/financial-consumer-agency.html" target="_blank" rel="noopener" data-link-source="tiny">https://www.canada.ca/en/financial-consumer-agency.html</a>

Voluntary Codes of Conduct and Public Commitments

<h2>Contact Us</h2>
HEAD OFFICE Citibank Canada Citigroup Place 123 Front Street West, Suite 1900 Toronto, Ontario M5J 2M3
Major Intersection: Citigroup place is located on the south west (SW) corner of Front and York streets, just west of Union Station.
Call: 416-947-5500
INSTITUTIONAL BUSINESSES: Banking, Capital Markets and Advisory: 416-947-5500 Markets and Securities Services: 416-947-5500 Citi Treasury and Trade Solutions: 416-947-5500 Citi Private Bank: 416-947-5300
CITIBANK COMMERCIAL CARDS Customer Care:
In North America, call toll-free 1-888-834-2484 or fax 416-369-4878, 24 hours a day, seven days a week.
Outside North America, call collect 416-369-6399 or fax 416-369-4878, 24 hours a day, seven days a week.
Within Toronto area, call 416-369-6399 or fax 416-369-4878, 24 hours a day, seven days a week.
Mail to: CITIBANK CANADA PO BOX 2053 STN B Mississauga ON L4Y 0B6
CONSUMER BUSINESS: Citi Cards Canada Inc.
5900 Hurontario Street Mississauga, Ontario L5R 0B8
Home Depot Consumer Card 1-800-747-3787 (English or French) TTY: We accept 711 or other Relay Service Home Depot Commercial Revolving Card 1-800-668-5336 (English or French) TTY: We accept 711 or other Relay Service Home Depot Commercial Account 1-888-308-5080 (English or French) TTY: We accept 711 or other Relay Service Retail Private Label 1-800-233-8557 TTY: We accept 711 or other Relay Service
<hr>
<h2>Unclaimed Property</h2>
Please use above contact us information to learn more about unclaimed property.
<hr>
<h2>Zero Liability</h2>
Ensuring safety from unauthorized purchases Fraud protection Zero Liability is a commitment to protect consumers from the unauthorized use of their credit card. For details on Zero Liability that outline consumers' liability in relation to fraudulent transactions on their credit card please see:
<table style="border-collapse: collapse; width: 30.4628%; border-style: none;" border="0">
<tbody>
<tr>
<td style="width: 44.2195%;"><a href="http://www.mastercard.ca/zero-liability.html" target="_blank" rel="noopener" data-link-source="tiny">Mastercard</a></td>
<td style="width: 51.5424%;"><a href="http://www.visa.ca/en/personal/securewithvisa/liability.jsp" target="_blank" rel="noopener" data-link-source="tiny">Visa</a></td>
</tr>
</tbody>
</table>

 Additional Information for Customers

Avec ses racines au Canada qui remontent à 1919, Citi est l’une des banques étrangères les plus importantes et établies depuis le plus longtemps au pays.

Ayant des bureaux à Vancouver, Calgary, Montréal, Toronto et Mississauga, le principal objectif stratégique de Citi au Canada consiste à servir les clients par l’entremise de Citi Banking, Capital Markets and Advisory; Citi Commercial Bank; Citi Markets; Citi Securities Services; Citi Treasury and Trade Solutions; Citi Private Bank et Cartes Citi Canada.

Canada

Careers at Citi Chile

Citi Service Center in Chile provides technology support to Citigroup across Latin America and North America. 

Citi has been present in Chile since 1916, when it opened as The National City Bank of New York in Valparaiso. Since its opening, the franchise has been an active participant in Chile's economic development and has funded countless private and public projects.
In 2002, Citibank opened a Citi Service Center that provides technology services and support to Citigroup across Latin America and North America. It employs more than 430 people.
In 2008, Citibank Chile merged into Banco de Chile.

Chile

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The International Banking Corporation (IBC) opened a branch in Shanghai. The bank was known as the Hua Qi or “Flower Flag” Bank locally because the stars on the American flag that flew atop the branch looked like representations of flowers to the local community.

The Bank was one of the major foreign banks in China.

Established an office in the Shenzhen special economic zone of China.

Became the only U.S. bank with a branch in Shanghai.

Citi was the first international bank to move its China headquarters to the mainland from Hong Kong.

Received approval from People’s Bank of China to provide custodial services for Qualified Foreign Institutional Investors (QFII) in China.

Citigroup Tower in Shanghai became the headquarters for China franchise and opened a China Consumer Flagship Branch in the tower.

Citi launched its first annual Global Community Day. Over 30,000 Citi China volunteers have participated in over 300 volunteering activities, contributing about 100,000 hours to the communities we live and work in, during the past 16 Global Community Day.

Granted approval by the China Banking Regulatory Commission to commence operations as a locally incorporated bank, one of the first foreign banks to do so.

Received regulatory approval to act as an Interbank Bond Market Maker.

Became one of the first two global banks approved to establish a presence in the Shanghai Free Trade Zone in China. 

Awarded Futures Margin Depository Bank license by China Financial Futures Exchange, enabled Citi to provide futures margin deposit service to our QFII and RQFII clients with a complete market access solution for China.

Became the sole foreign bank in Shanghai and the Greater Bay Area to obtain approvals from SAFE (State Administration of Foreign Exchange) to carry on the Trade Facilitation Pilot Scheme.

Became the first American bank to secure a domestic fund custody license from the China Securities Regulatory Commission (CSRC), and was first bank among the top 5 global custodians to do so. 

Received approval from Shanghai Futures Exchange and International Energy Exchange to become the first US bank with the license to act as a Futures Margin Depository Bank.

Became the first foreign bank to implement the Forex Simplification Program by China State Administration of Foreign Exchange.

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Citi finances China’s biggest and most promising companies and institutions - locally and globally.

Citi first opened in China in 1902 and became one of the first global banks incorporate locally in 2007. Today, Citi serves 70% of Fortune 500 companies in the market, as well as over 300 leading local enterprises and many more emerging new economy companies.

花旗以金融促发展，助力中国最具  规模和潜力的企业及机构走向世界

花旗早在1902年就来到了中国，2007年花旗成为了首批在中国注册成为本地法人银行的国际银行之一。今天，花旗为70%的财富500强企业提供金融支持，超过300家中国领先企业与众多新兴创新企业也是我们的服务对象。

中国

China

Citi is the oldest foreign financial company in Colombia which is the epicenter of the Andean cluster.

Established in 1916, Citibank Colombia S.A. is the preferred bank for multinational and most top domestic companies. With its financial strength and unique transactional platforms, Citi is the bank of choice for foreign trade, FX trading, cash management and offshore investment products. Citi Colombia offers key services that include differentiated process and preferential service across all channels.

Colombia

Euromoney 

For more than 54 years, Citi has enabled economic growth in Costa Rica

Established in 1968, Citi Costa Rica is recognized for its Foreign Exchange expertise, Corporate and Institutional Internet services, and prides itself on being the only bank in the market to provide clients with Global Wealth Management service with local advice. Since 2008, Citi Costa Rica has established a Shared Service Center in the country and positioned itself as a leader in corporate banking.

Costa Rica

Careers at Citi Czech Republic

Citi Czech Republic: a market leader in corporate banking since 1991

Citi operates in the Czech Republic through Citibank Europe plc, organiza?ní složka, and provides its innovative banking products and services to a broad spectrum of customers, including large corporations, global companies, domestic companies, financial institutions and public sector entities.

Czech Republic

Careers at Citi Democratic Republic of Congo

Citi's presence in the Democratic Republic of Congo (DRC) was established in 1971, making it the first international bank to open in the country.

We have had a significant involvement in the DRC for many years in areas such as trade finance, treasury and corporate finance. We are taking a leading role in the financing of capital investments in the major industries of mining and manufacturing. The stabilization of the country has led to new FDI flows in the country. We are playing a major part in the transformation of the country's economy.

Democratic Republic of Congo

Careers at Citi Denmark

Citi provides a full range of global financial services to Danish clients

Citi has had a presence in Denmark since 1975. Our business is focused on Danish-based multinational companies, financial institutions, the public sector as well as providing services to subsidiaries of foreign multinational companies operating in Denmark. For these companies, we are among their most important banks, and we work with them across the globe, making full use of our international network. 

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