Doing Business with Citi

We are focused on delivering a seamless, end-to-end digital solution for both Citi and our suppliers. By leveraging advanced technology and self-service tools, we strive to make our collaboration efficient, transparent, and effective.

"Doing Business with Citi" outlines the requirements and expectations for all suppliers. It provides pertinent information on how to work and interact with our organization and details our key programs and processes.

Suppliers must adhere to all applicable laws and conduct their operations in accordance with the policies Citi outlines for its suppliers. We require suppliers to have their own policies and procedures designed to ensure compliance with all identified obligations, including but not limited to, appropriate non-discrimination and non-retaliation policies. Suppliers must also make reasonable efforts to monitor and ensure their own supply chain is compliant with Citi's standards.

Citi seeks to build strong, collaborative partnerships. We look for suppliers who:

• Understand Our Business: Demonstrate a clear understanding of how their products and services can enhance Citi's offerings and benefit our clients.
• Commit to Excellence: Share our dedication to outstanding performance in price, quality, availability, and service.
• Are Fiscally Sound: Maintain financial health and a continuous focus on improving affordability and efficiency.
• Share Knowledge: Act as strategic partners, sharing insights and expertise to help us mutually improve our business operations.
• Deliver Value: Provide innovative solutions that create a win-win-win scenario for Citi, our suppliers, and our customers.
• Act Professionally: Conduct their operations with the highest levels of professionalism and respect.
• Uphold Ethical Standards: Share our unwavering commitment to ethical business practices.
• Embrace Innovation: Are dedicated to increasing productivity through process automation and digital communication.

To ensure a transparent and efficient partnership, we follow a structured process for engaging with our suppliers.

• Due Diligence: Before our partnership begins, we work with potential suppliers to complete all necessary pre-contract due diligence, control assessments, and information gathering.
• Policy Adherence: To become and remain a Citi supplier, all partners must adhere to Citi's Third-Party Management Policy and Standards. This is a fundamental requirement throughout all phases of our engagement.
• Official Agreement: An executed contract or an official Citi Purchase Order (PO) is required before any order can be fulfilled. This document formalizes our agreement on the price, terms, and deliverables for the specified goods or services.
• Ongoing Partnership: Our relationship involves ongoing monitoring to effectively manage the partnership and any associated risks. We may require additional information from our suppliers as part of these efforts. Your timely and complete responses to our requests are critical to avoid delays and ensure a successful, continuing engagement.