To file a complaint, please contact our customer complaints management officers, Ms. Houda Djaziri or Mr. Oussema Ferchichi, using one of the channels listed below.
You will receive an acknowledgement of receipt along with a reference number for your complaint. The Customer Complaints Managers will then respond to you within 15 working days of the date of receipt.
In the absence of a satisfactory response to the complaint or in the event of rejection, you can follow up with the bank's mediator at the following address:
Mr Béchir Akkari: 2, rue d’Argentine, Immeuble Intégra.1002 Tunis Belvédère- Tel : +216 71 800 802