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Citi’s AI Strategy

We’re integrating AI across Citi to modernize how we serve clients, empower our people, and reengineer our operations at scale. Our approach places safety, compliance, and responsible innovation at the center – ensuring AI enhances productivity while upholding the highest ethical standards.

Our Strategy

  • Transforming How We Work and Serve Clients

    AI isn’t a side initiative at Citi; it’s becoming core to how we operate. We’re equipping teams across every business and function with intuitive AI tools that accelerate work, strengthen decision-making, and improve client experiences. From developers to frontline service teams, AI is helping us operate as a more efficient, digital-first bank.

  • Advancing Responsible AI

    We build every AI solution with rigorous governance and clear principles around transparency, fairness, and accountability. Our use of advanced technologies is designed to elevate client experiences and support our colleagues—always in a way that is secure, compliant, and future- ready.

  • Empowering Our People

    AI is central to our workforce strategy. We’re investing deeply in our colleagues by providing enterprise-grade AI tools, robust training, and strong human oversight. By embedding AI into daily workflows and culture, we’re preparing our global teams to lead with confidence and innovation in an AI-first future.

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Modernization

We are integrating AI across Citi to modernize client service and strengthen daily operations. We’re always evaluating our most critical processes to identify where AI can eliminate unnecessary touchpoints and accelerate delivery — a critical part of building a winning bank.

Enabling Business

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Enabling Developers

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An AI-first Culture

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