New Zealand

Citi in New Zealand offers our clients the full range of financial markets services, including foreign exchange, rate derivatives, commodities, equity execution/custody and multi-asset investment products. The NZD is freely floating and offers the liquidity of the World’s 10th most traded currency.

Globally, Citigroup transacts the highest volumes of FX, and New Zealand clients can use this by accessing the bank’s award-winning suite of online FX execution strategies, including our fully internalized algorithms Ripple, and Instant Match, to ensure the most transparent, price-efficient and confidential transaction completion.

For New Zealand's leading companies, we provide comprehensive financial advisory and capital raising services, treasury and trade solutions including funds transfers to over 130 countries and international supply chain financing solutions. Our foreign exchange services cover every geography and time zone to trade in over 100 currencies.

For New Zealand's institutional investors, we cover all primary and secondary equity and debt markets, including equity and credit derivatives, secured financing, money market and commercial paper, and commodities.

Investment and Corporate Banking

From strategic financial services to meeting the ongoing financial needs of corporations, institutions and governments, Citi offers the industry's most extensive range of products and services. Our strategic services include advice on acquisitions, mergers, divestitures, capital markets issuance, structured finance and balance sheet restructuring. Our banking services include loan products, cash management, trade finance and securities services. The result is impartial advice and sustained value for clients.

• Mergers & Acquisitions

  Citi has more than 1,200 corporate finance staff and 350 M&A specialists on five continents involved in the most significant deals in the marketplace. Through strengths that include effective negotiation, product-neutral financing, precise execution and industry expertise, we have been involved in the largest and most complex deals in the marketplace. As a result, we are consistently ranked among the top tier of advisors in regional and global markets.

• Capital Markets

  Whether equity or debt capital markets expertise is required, Citi has the experience and balance sheet to achieve the objectives of corporations throughout the world. We are the largest supplier of corporate finance in the world which, when combined with our local trading expertise, provides clients with access to multiple markets and identification of the most suitable financial solutions. We have highly experienced teams in both equity and debt capital markets as well as in the wholesale banking markets and securitisation.

Treasury and Trade Solutions

The foundation of Citi's cash management service is the provision of domestic and multicurrency accounts together with account structuring facilities. This is complemented by payment and collection capabilities to assist customers to optimise their cash flow cycle and improve operating efficiencies. Our solutions range from domestic and foreign currency payment capabilities, to collection services including online invoice presentment and payment and cheque collection services.

Our award-winning corporate Internet banking solution, CitiDirect® Online Banking, supports this range of products and services. It offers full access to account information for domestic and foreign currency accounts, the ability to initiate domestic and cross-border payments and is seamlessly supported by a robust security infrastructure. In addition to the transaction initiation capabilities, CitiDirect® provides file import and export functionality and delivers timely reporting information.

New to our Cash Management product inventory is "Citi Online Investments". Available through CitiDirect ®, Online Investments provides you with the ability to view live rates and book NZD term deposits with Citi throughout the working day. Settlement to your current account is instantaneous and you can print out a record of your transaction immediately. You can also access user-friendly reports of all transactions booked online to better manage your cash forecast. For more information on this free, convenient and secure service, please contact your usual Citi representative, or Citiservice New Zealand on contact numbers provided.

Current New Zealand Rates

* Interest Rates effective 24th November 2022. Margins may apply.

Interchange Reimbursement Fees

An interchange reimbursement fee is a fee paid by an acquirer (a financial institution that processes card transactions on behalf of a merchant) to an issuer (a financial institution that issues cards to cardholders).

MasterCard

For information regarding transactions conducted in New Zealand on Citibank N.A. - New Zealand Branch issued MasterCard branded payment cards - please refer to MasterCard's Website

Visa

For information regarding transactions conducted in New Zealand on Citibank N.A. - New Zealand Branch issued Visa branded payment cards - please refer to Visa's Website

Securities and Fund Services

Our custodial business, Global Securities Services, is the fastest growing domestic custodian in Australia and New Zealand and currently has assets under custody of over NZD$100 billion. Globally, we are the recognised leader in custody of cross-border assets, the provision of global securities, depository receipt services and agency and trust services. We have more than 2,500 customers in this business and over US$6.6 trillion in assets under custody.

Citi is the only custodian in Asia Pacific capable of offering a single instruction and reporting interface for all markets or a direct interface with individual countries. Our branch network of 48 locations ensures consistent transaction processing worldwide, proprietary control of clearing cycles and reduced risk in all cross-border transactions.

For global investors, we offer superb execution, global consistency and local market expertise, including custody, securities financing, outsourcing services, performance measurement, derivatives, short-term investment funds, AutoFX, compliance monitoring, trustee services, investment administration, accounting and offshore funds.

For intermediaries, we support the international securities trading and investment activities of leading institutions through efficient receipt, delivery and safekeeping of securities as well as the related cash and FX functions.

For issuers looking to raise short-, medium- and long-term debt in all major markets, Agency and Trust provides a full range of support across multiple currencies, regionally and globally. In addition, our Depositary Receipts provides broad pre- and post-DR program services.

Customer Feedback and Complaints

Your satisfaction is very important to us and we'd love to hear about positive experiences you've had. Alternatively, if we've let you down in some way, we'd also like to know about it so we can do our best to resolve things. Our staff are committed to treating complaints seriously and resolving them as quickly and fairly as possible.

Citibank N.A., New Zealand Branch is a participating bank in the Banking Ombudsman Scheme: https://bankomb.org.nz/. The Banking Ombudsman Scheme may also be contacted directly in relation to complaints via the following weblink: https://bankomb.org.nz/complaints/new. The Banking Ombudsman Scheme is free of charge and can be contacted on phone 0800 805950.

Citibank agrees to observe the Code of Banking Practice. You can view the Code of Banking Practice via the following weblink: https://www.nzba.org.nz/banking-information/code-of-banking-practice

Keeping customer information secure is a top priority for all of us at Citibank N.A., New Zealand Branch ("Citi"). We hope this notice helps you understand how we handle the personal information that we collect and how individuals can seek access to and correction of the information that we hold about them and, if necessary, make a complaint relating to our handling of personal information.

Citi is subject to the Information Privacy Principles under the Privacy Act 2020. Citi is also bound by Citi's global privacy policies. Where there are differences between Citi's global privacy policies and New Zealand's Privacy Act, the stronger protection applies.

For the purposes of this Privacy Policy, the term "personal information" should be construed in accordance with the Privacy Act.

Our policies and practices to protect your personal information:

We protect the personal information we collect by maintaining physical, electronic, and procedural safeguards that meet or exceed applicable law.

We require third parties that process personal information on our behalf to follow appropriate standards of security and confidentiality.

We train people who work for us how to properly handle personal information and we restrict access to what is necessary for specific job functions.

Categories of personal information we collect and hold:

Because Citi only offers products and services to corporate clients in New Zealand, the nature of the personal information we collect and hold is limited to information we collect from persons acting on our customer's behalf. This information may include details such as name, address, telephone number, occupation, date of birth and passport or driver's license number.

Where possible, we will collect personal information directly from the individual concerned. However, sometimes we may need to collect personal information from our customer for the purposes described above.

Purposes of collecting your information:

We will only collect personal information necessary for the purposes of our business. These purposes may include:

• processing a product application or service request.
• managing our products and services or other relationships and arrangements, including processing receipts and payments, and servicing customer's accounts.
• responding to inquiries about applications, accounts or services.
• understanding the customer's needs and offering products and services (including marketing materials) to meet those needs.
• allowing our affiliates and selected companies to promote their products and services to customers.
• meeting legal and regulatory requirements. Various New Zealand and international laws may expressly require us to collect and/or disclose personal information, or we may need to do so in order to be able to comply with our obligations under those laws. Such laws include the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, the Terrorism Suppression Act 2002 and the Personal Property Securities Act 1999. Disclosure of any such information is voluntary, but non-disclosure may affect our ability to provide products or services to our customer.
• enforcing our rights, including taking legal proceedings.

We will not disclose any of the personal information that we collect to affiliates or third parties for any purpose other than the purposes listed above without the authorisation of the individual concerned.

Disclosures of your information:

In common with many organisations, we keep our costs down by obtaining some routine services from other Citi entities and external service providers, some of whom may be located outside New Zealand, and personal information may be provided to them on a confidential basis for this purpose. We may also need to disclose personal information to other Citi entities and to third parties for the purposes listed above.

Third parties to whom we disclose personal information may include:

• our related Citi companies in New Zealand and overseas;
• administrative service providers, such as mailing houses, printers and call centre operators.
• legal, settlement and valuation service providers.
• data processing and market research service providers.
• regulatory bodies and government agencies in New Zealand and overseas.
• financial and other professional advisors.
• participants in financial and payment systems, for example other banks, credit providers, clearing entities and credit card associations.
• brokers and other distributors.
• organisations wishing to acquire an interest in any part of our business from time to time.

Access:

Under the Privacy Act, individuals have the right to access information that an organisation holds about them. Requests for access to information held by us can be made in a letter or by telephone to our Privacy Officer (details below).

We will need to validate the identity of anyone making an access request, to ensure that we do not provide personal information to anyone who does not have the right to that information.

Where a person establishes that the personal information we hold on them is not accurate, complete or up-to-date, or is misleading, we will correct our records as necessary.

We may charge an administration fee for providing access to personal information. We will usually respond to a request for access to personal information held by us within 20 working days.

Complaints and Disputes:

If you have reason to believe that any Citi affiliate or department has breached the Privacy Policies outlined in this document, we urge you to raise this with our Privacy Officer.

We will investigate all complaints and respond as soon as is reasonable in the circumstances. If we find a complaint justified, we will resolve it. If necessary, we will change policies and procedures to maintain our high standards of performance, service and customer care.

Contact Us:

If you wish to find out more information, or raise any specific or general concerns about Citi and its Privacy Policy, the contact details are as follows:

Mail

Citi Privacy Officer,

23 Customs Street East

P.O. Box 3429

Auckland 1

New Zealand

E-mail

NZ.Privacy@citi.com